Support for Students
  • Access to Navigate
    Navigate is now available to all NDSU undergraduates.
  • Installation Requirements
    iOS Devices: Requires iOS 9.0 or later. Compatible with iPhone, iPad, and iPod touch.
    Android Devices: Requires Android 4.1 and up
Frequently Asked Questions
  • Help, I can’t log in to Navigate!
    Can you get to the NDSU sign-on page? If yes and your credentials are rejected, there is an issue with your NDSU electronic ID or password. If you successfully enter your credentials on the sign-on page, but Navigate says “Uh-oh…” or “Something went wrong,” EAB must not have your username in their system. Contact ndsu.helpdesk@ndsu.edu with your full name, username and email address. 
  • The steps I’m seeing don’t look right to me…
    Go to Settings, under your name there’s a link to “Update year and term.” 
  • What do I do if my app is frozen or acting weird?
    Try a hard close and relaunch the app. For iOS, double click the Home button then swipe the app preview away to “hard close.” On Android, open the app manager view and slide the app preview away to “hard close.”   
  • What does it mean if a Step is an “autocomplete task”?
    Some important Steps in Navigate can be automatically marked as complete based on an official record stored in Campus Connection. You can mark these Steps complete, but they will remain in the Path until there is an official record of this Step being complete in Campus Connection.
  • I just resolved a Hold, why is it still showing up?
    Holds are updated every 24 hours in Navigate, so check back tomorrow to see if it’s successfully been resolved in Navigate. If the issue persists, contact ndsu.helpdesk@ndsu.edu. 
  • How do I change my notification settings?
    In the More tab, there’s a link called Notification Settings where you can personalize your notification preferences.
  • Something is wrong with “My Class Schedule.”
    Course schedules are updated every 24 hours in Navigate, so check back tomorrow if you added or dropped a course that’s not appearing correctly. Contact ndsu.helpdesk@ndsu.edu for other problems.
    Be sure your major has been declared on your official record. Majors are updated every 24 hours in Navigate, so allow a day if your major was just declared. Contact ndsu.helpdesk@ndsu.edu for other problems.
  • Only one of my majors is appearing, not my second major or minor...
    Navigate only displays one major, so if you're double-majoring or have a minor, your second major and/or minor will not appear in Navigate. Don't panic!
  • How Much Do I Have to Pay for It?
    Zero, nada, zilch. It costs nothing for you to download Navigate or use the desktop version! However, that doesn’t mean that your friends at other schools can download it too—we specially partnered with Navigate to customize it for your NDSU experience.
Download NDSU Navigate Now

Don't have a smartphone?

Use the desktop version at https://ndsu.guide.eab.com

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